Customer Care

At Homéostaze, we are committed to offering a thoughtful, smooth, and seamless experience.

If you have any questions regarding your order, shipping, product selection, or general support, we are here to assist you.

For all online order inquiries, please contact us at info@homeostaze.ca.

We aim to respond to all inquiries within 1 to 2 business days.

Orders are typically processed within 2 to 4 business days, excluding weekends and holidays.

Once your order has been prepared and shipped, you will receive a confirmation email with tracking information, when applicable.

Delivery times may vary depending on your location and the shipping carrier.

Due to the nature of skincare and personal care products, all sales are final.

We do not accept returns or exchanges on opened, used, or final sale items.

If your order arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery at info@homeostaze.ca.

To help us assist you as quickly as possible, please include:

Need help choosing the right products? We are happy to guide you toward options that best suit your skin and your needs.

At Homéostaze, we believe in quality, care, and personalized attention.

Thank you for choosing to shop with us.

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